Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Loose Beads or Loose Metals or Finished Works (Bracelets, Earrings, Necklaces.)

To complete your return, we require a receipt.

 

Refunds

Once your return is received, inspected and approved, you may receive IN STORE CREDIT ONLY. 

If you don’t have a receipt NO REFUND WILL BE ALLOWED for any reason.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bobbybead.com and send your item to:

Bobby Bead
2831 Hennepin Ave South,
Minneapolis, MN 55408

 

Shipping returns

To return your product, you should mail your product to:

Bobby Bead
2831 Hennepin Ave South,
Minneapolis, MN 55408

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at: info@bobbybead.com for questions related to refunds and returns.